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FAQ

Frequent Questions

Before asking check if you find the answer you are looking for below.
If you can't find the answer you are looking for, then ask to info@windowo.com.

 

Shipment

 
  • What do I do if the package arrives damaged?

    Ask the courier to accept the package "with reserve" indicating the reason why you do it. If you don't indicate the reason the reserve is not valid. Take photos before opening the package, then check that the content is not damaged. If it is damaged you can send it back without additional costs.
 
  • I accepted with reserve indicating the reason. What should I do?

    We advise you to take photos of the damaged package. Contact us and send photos with Whatsapp to 324 888 5691 or with Email to info@windowo.com.
 
  • Can I check the shipment of the package?

    Yes, copy the Tracking Number that you received via email from the TNT Express Courier and paste it into this website.
 
  • How much is shipping?

    Depends on the destination country. We ship with TNT Express Courier. For more information click here.
 
  • How long does it take for delivery?

    Depends on the product. If you have urgencies write to info@windowo.com.
 

Payment

 
  • What payment methods do you accept?

    We accept Credit Card, Paypal and Bank Transfer. For more information click here.
 
  • What are the Bank Transfer Coordinates?

    Click here to see the bank details.
 

Support

 
  • I called the phone and had no answer. What I do?

    For security, please send an email to info@windowo.com.
   

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